Are you the homeowner?
You need to be the homeowner to make a Cavity Wall Claim – this is not available to social tenants, If you are a council or housing association tenant, then unfortunately we cannot help. However, if you are a private tenant, then your landlord can apply for compensation. If you do have damp or condensation this could be a win/win situation. Your damp or condensation situation resolved at no cost to the landlord.
Are you under the age of 79?
Unfortunately, because this is a NO WIN NO FEE Claim arrangement we cannot help if you are older than79. However if someone younger has a Power of Attorney to legally act on your behalf then that would be acceptable.
Were the walls insulated no more than 8 years ago?
Don’t worry if you cannot answer this question because you cannot find the guarantee. We will help you get a copy.
The guarantee issued by the Cavity Insulation Guarantee Agency (known as CIGA) was for 25 years. The Law only allows you 8 years to make a Cavity Wall claim. The claims take between 6 and 12 months to complete. Therefore, we can only start cases within 8 years of the insulation being installed.
Is this the first time that you have made a Cavity Wall Claim for Compensation?
If you have previously made a claim for Cavity Wall Compensation which had a Court decision made, you will not be able to apply again.
Is the insulation still in the cavity?
Unfortunately, if the cavity wall insulation has been removed we cannot process a cavity wall claim.